Is it okay if the check-in time is delayed?
If it is past 22:00, please contact us. In addition, normal check-in is from 15:00 (may vary depending on the plan).
Can we pay in advance?
You may pay through the following methods. Please contact the front desk for details.
・Payment by bank transfer
・Payment by visiting the hotel
Do you have medicines at the hotel?
We do not provide medical products to guests under the provisions of Article 24 of the Act on Securing the Quality, Efficacy and Safety of Products Including Pharmaceuticals and Medical Devices. Please prepare your own medicine in advance. In case of emergency, we will guide you to the nearby pharmacy, so please ask at the front desk.
I'm thinking of staying with my child who will be taking the university entrance exam. Do you have any special packages for that?
We do not have any special packages for such a case.
Can I ask for a room on a higher floor or with a good view?
You may not specify the type of your room, but if you have a preference, we will treat it as a request.
Can I request a non-smoking or smoking room?
All rooms in our hotel are non-smoking rooms. We have a smoking booth on the first floor.
Can I send a package from the hotel?
We can arrange packages send out from the hotel. We also sell courier materials (e.g. bags and boxes), so please ask our staff.
I'd like to send my luggage to the hotel. What should I do?
Please clearly indicate the name of the guest who will be staying and their check-in date, and send it to the address below.
26-6 Okazaki Tenno-cho, Sakyo-ku, Kyoto 606-8335
Could you put me on the waiting list for reservations?
We do not have a waiting list. We apologize for the inconvenience.
When should I pay the accommodation fee?
We ask you to pay for your accommodation fee when you arrive.
Can I dine in the room?
Room service is only available for guests staying in the suite room.
What are the check-in time and check-out time?
Check-in time is usually from 15:00, while check-out time is 11:00. 
Is there anything I can take home from the room's set of amenities?
You can take home the consumables. If it is difficult to judge if something is a consumable, please ask the hotel staff when you stay.
Do the windows in the guest room open?
The windows in the guest room cannot be opened and closed, but outside air enters the room as it has 24-hours automatic ventilation. 
Can I check in early or extend my check-out time?
Information on Early Check-in
Check-in fee before 12:00 : We will charge you an additional charge for one night.
Check-in fee after 12:00 : 6,050 yen per hour
Information on Late Check-out
Fee when extending stay to until 15:00 : 6,050 yen per hour  
Fee when extending stay beyond 15:00 : We will charge you an additional charge for one night.
※Early check-in and late check-out may not be allowed depending on the reservation status of the hotel before and after your check-in.
Please ask the front desk staff in advance.
Do you have a fitness room?
We have a staying guests-only fitness room (available 24 hours a day and free of charge) on the second floor.
Room keys are required for entry, so this can only be used by guests after they check in.
Can I use a gift certificate to pay?
We accept Diners, JCB, VISA, and UC gift certificates.
※Please note that we will not give any change.
Can I stay with my pet?
We ask that you refrain from bringing your pets to the hotel grounds or inside the hotel.
You may stay with a guide dog, hearing assistance dog and service dog, but we will check the certificate prior to your stay. 
Can I use my JAL coupons and travel vouchers to pay for my stay?
You can use it to pay for your stay.
However, JAL coupons cannot be used for reservations via travel agencies, including online reservations via online travel agencies.
※This option is not applicable for other coupons or discounts.
※Please note that we do not give change.
We will be staying there for our anniversary.
We can help you prepare a bouquet of flowers and cake for a fee.
When ordering, please make a reservation by phone or e-mail at least one week before the date of your stay.
Telephone: 075-771-5777
Reservations e-mail address:
Do you have pajamas or yukata?
Two-piece (top and bottom) pajamas are available.
Yukata is not available.
Can I share a bed with my child?
We apologize for the inconvenience, but we do not accept reservations with elementary school students and younger children. We accept reservations with junior high school students (12 years old and above) or older children. 
Thank you for your understanding.
Are there any rental goods available for the room (free of charge)?
Blu-ray disc player, hair iron, desk lamp, sewing set, nail clipper and other items are available. 
Please note that the number of rental goods is limited.
How much is the cancellation fee?
If notice of cancellation is:
2 days before day of stay: 20% of accommodation fee
1 day before day of stay: 80% of accommodation fee
If you cancel on the day of your stay or if you cancel without contacting us, we will charge you a cancellation fee of 100% of your accommodation fee.
※Rules may differ depending on the accommodation package you book.
※For reservations done via a travel agency, please contact your travel agency.
Can I use internet in the room?
Wi-Fi is available.
※We do not rent PCs.

Do you have non-smoking seats?
Our hotel is non-smoking throughout the building.
We have a smoking booth on the first floor for customers who want to smoke.
Do you charge cancellation fees?
Basically, we do not charge cancellation fees, but please contact us about cancellation 2 days before your stay (2 days prior to your reservation).
※Cancellation fees may apply for special dishes and guests in groups.
Where is the restaurant that serves breakfast?
You can eat breakfast at "Nouvelle Epoque" on the first floor.
Breakfast hours: 7:00 - 10:00.
Is there a restaurant with private rooms?
There is a private room (one room only/max. 10 people) at "Nouvelle Epoque."
Private room fees are 5,000 yen per room (excluding tax) for lunch and 10,000 yen (excluding tax) for dinner.
If you wish to use the private room, please contact the restaurant staff.
Is there a restaurant in the hotel?
We have a French restaurant and a lounge where you can eat light meals.
Nouvelle Epoque: Breakfast 7:00 - 10:00, Lunch 12:00 - 15:00. (L.O. 14:00), Dinner 17:30 - 21:30 (L.O.20:00)
Lounge: Weekdays 10:00 - 22:00 (L.O. 21:30), Sundays and holidays 10:00 - 21:00 (L.O. 20:30)
I have a food allergies.
We act on customer requests, including requests related to allergies. However, please let us know in advance as we need to prepare ingredients, etc.
Do you have a dress code at the restaurant?
For breakfast, please wear smart casual clothing (please refrain from wearing short pants, sandals, and sleeveless shirts and hat for men). For lunch and dinner, please wear smart elegant clothing (for male guests, wear a jacket).

Can I use the parking lot?
There are no parking lots (including affiliated parking lots) in the hotel.
Please use the nearby coin-operated parking lot.
How do I get to the hotel by train?
Kyoto Municipal Subway Karasuma Line「Kyoto Station」→「Karasuma Oike Station」→<Transfer>
Kyoto Municipal Subway Tozai Line「Karasuma Oike Station」→Get off at 「Keage Station」Walk Approx. 14 minutes
※Time required from Kyoto Station Station Approx. 30 minutes
How do I go to the airport?
When using Osaka International (Itami) Airport
Airport Limousine Bus : About 55 minutes from Kyoto Station 

When using Kansai International Airport
Airport Limousine Bus : About 88 - 103 minutes from Kyoto Station 
JR Kansai Express Haruka :About 75 minutes from Kyoto Station 

Do you have a barrier-free toilet?
It is on the first floor lobby.
Do you have an ATM nearby?
The nearest ATM is located inside the convenience store that is about a 5-minute walk from the hotel.
There is also a Japan Post Bank ATM inside the Kyoto Okazaki Post Office, which is about a 2-minute walk from the hotel.
Do you have a wheelchair that I can rent?
We have rental wheelchairs for use inside the hotel. Please let us know if you would like to use it.
※They are limited in number.
Can I get some ice?
It will be delivered to your room by guest service.
We also have an ice-making machine that you can freely use on the second floor.
I forgot something in the hotel.
Please contact the front desk.
Is there a convenience store near the hotel?
There is a LAWSON (open 24 hours a day) and it is about a 5-minute walk from the hotel.
Can I do laundry during my stay?
We can wash, dry or press your clothes. (For a fee) 
Laundry we receive by 10:00 am will be finished and delivered to your room at 18:00 that day.
※Some of items may not be accepted.


Nouvelle Epoque


Reservation / inquiry by phone

Room Reservation:+81-75-252-5201(9:00-18:00)
Restaurant Reservation:+81-75-771-5766